BOOKTIONARY Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

Please see below for more information on our return policy.

We accept refunds and returns.

Returns

Our policy lasts 3 days. If 3 days have gone by since your purchase and receive , unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

1. Product with obvious signs of use

2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

3. Any item that is returned more than 3 days after delivery

On cash on delivery please check every product before receiving otherwise after paying or receiving if you do not inform us within 24 hours you will not be able to get refund 

To return an item please email customer service at support@booktionary.com.bd   after confirmation place the item securely in its original packaging and send your return to the following address.

BOOKTIONARY 

22/2,Nilkhet south city corporation market 

( Beside nilkhet petrol pump), 1st floor,

Dhaka ,Bangladesh.

Please note you will be responsible for all return shipping charges .We strongly recommend that you use a trackable method to send your return.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow least seven (7) days from the receipt of your item to process your return or exchange refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. If the product was received on the process of cash on delivery it will take max 2 days to return your money after inspecting your returned products condition .We will notify you by email when your return has been processed.

For defective or damaged products please contact us at the customer service number below to arrange a refund or exchange.

Hotline: 01777444029

For defective or damaged products please conact us at the customer service number below to arrange a refund or exchange.

PLEASE note 

* Sale items are FINAL SALE and cannot be returned 

Refunds

Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or payment method you used for transection with us. it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@booktionary.com.bd

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:  info@booktionary.com.bd

Shipping

To return your product, you should mail your product to:

BOOKTIONARY :

22/2,Nilkhet south city corporation market 

(Beside nilkhet petrol pump), 1st floor,

Dhaka ,Bangladesh.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

QUESTION 

If you have any questions concerning our return policy please contact to us at 

01777444029

info@booktionary.com.bd

support@booktionary.com.bd